Privacy Policy
Last updated: October 2026
Silk Packaging (“we”, “us”) is a paper packaging manufacturer in Hangzhou, China. This policy explains what information we collect through silkpackaging.com and how we use it.
Information you give us
When you request a quote or samples, or contact us by email or WhatsApp, we receive the details you choose to send — such as your name, email address, phone or WhatsApp number, company or brand name, delivery address, and information about your product and packaging needs, including any files you send us.
Information collected automatically
Like most websites, our hosting provider records basic technical information such as your IP address, approximate country, browser type and the pages you visit. We may use analytics tools to understand which parts of the website are useful; these tools may use cookies.
How we use your information
- To reply to your inquiry and prepare quotes, mockups and samples
- To produce and ship your order and keep you updated
- To improve our website and services
We do not sell your personal information, and we do not add you to a marketing list without your permission.
Who we share it with
We share information only with service providers that help us run our business — for example our website host and email provider, and couriers and freight forwarders who deliver samples and orders — and only as needed for that purpose, or where the law requires it.
How long we keep it
We keep inquiry and order information for as long as needed to serve you and to meet legal and accounting obligations, and then delete it.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, at any time by emailing [email protected].
Contact
Silk Packaging, Hangzhou, Zhejiang, China · [email protected]